Delivery & Returns

Delivery

Winter Holidays 2012

Delivery for Christmas: UK orders/in-stock items only:

• Royal Mail First Class Signed For: This is our usual delivery method for orders up to £75 in value. The last posting day recommended for delivery by Christmas Eve is 20th December. If you would like your order sending by Special Delivery, there will be an extra charge of £3 until 10am 22nd December.
• Royal Mail Special Delivery/Interlink Express Next Day: These are our usual shipping methods for orders with a value over £75, both these services provide next-day delivery up to 22nd December, our usual cut-off time for next-day delivery is 12noon, however as the 22nd is a Saturday it will be 10am.

PLEASE NOTE: All orders must be signed for, please make sure that someone will be available at your chosen delivery address.

Closure: We will be closed from noon on Saturday 22nd December to Wednesday 2nd January. Enquiries by email will be answered when possible, and orders will be sent on a first-come first-served basis once we reopen. If you have an urgent problem with an order please add your order number to your email subject.

Our very best wishes for the season and a happy and comfortable new year!

Delivery within the UK is included in all prices. Items we hold in stock are sent by Royal Mail 1st Class Recorded Delivery, Royal Mail Special Delivery or Next Day Delivery by Interlink Express, some of our products are specially-made and come straight from the maker, or are despatched from a distributing warehouse. Delivery to addresses within the EU, Norway or Switzerland is subject to a charge of £5, which is applied during checkout. This covers Royal Mail's International Signed For service. In all cases packages are tracked and signatures are required for delivery. Please email us prior to ordering for any special requirements. Delivery outside these areas is not possible due to insurance restrictions.

We aim to get your order to you within 10 days. If this is not possible we will contact you to discuss the options available, and keep you fully informed throughout.

Returns

While of course we hope your order is everything you want it to be, we understand that sometimes your requirements or expectations may not have been met. Provided the item is returned to us in unused 'as new' condition within 14 days, we offer a full refund or replacement product. A credit-note may be offered for returns made after 14 days. We do not reimburse postage costs on no-fault returns

If a fault develops in the product, please email us with the details before returning the item. Postage costs may be reimbursed in such instances.